Last updated: May 2026
This Refund & Returns Policy explains how RUSHMODE SPORTS PRIVATE LIMITED handles cancellations, returns, exchanges and refunds for orders placed on rushmode.life.
Return Eligibility
Products may be eligible for return if they are unused, undamaged, in original packaging, with all tags, accessories, manuals and invoice details intact. Return approval is subject to inspection and product category rules.
Return Window
Customers must raise a return request within 7 days from delivery unless a different return window is displayed on the product page or communicated by support.
Non-Returnable Products
Used products, products damaged by misuse, hygiene-sensitive items with broken seals, clearance items, customised items, and products missing original packaging or accessories may not be accepted for return.
Damaged or Incorrect Product Handling
If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery with order details, clear photographs or video evidence, and packaging images. After verification, we may arrange replacement, return pickup, store credit or refund.
Complete Refund Process
After a return request is approved, the product may be picked up or the customer may be asked to ship it to the address shared by support. Returned products are inspected after receipt. Refunds are initiated only after successful inspection and approval.
Refund Timelines
Approved refunds are usually initiated within 5 to 7 business days after inspection. Bank, card, UPI or wallet settlement timelines may vary depending on the payment provider.
Refund Method
Refunds are normally processed to the original payment method. For Cash on Delivery orders, customers may be asked to provide verified bank account or UPI details for refund processing.
Cancellation Policy
Customers may request cancellation before dispatch by contacting support. Orders that have already been dispatched may not be cancellable and may need to follow the return process after delivery. We may cancel orders due to stock unavailability, payment issues, courier restrictions or suspected misuse.
Return Shipping Responsibility
If the return is due to our error, damaged delivery or incorrect product, we will arrange pickup where serviceable or reimburse approved return shipping charges. For customer preference returns, return shipping charges may be borne by the customer.
Contact
Email: rushmode@rushmode.life
Phone: +91 7397293213